Papillon Neo Bistro

-Opening Hours-

-Corkage & Beverage Service-
• Bring Your Own Beverages (BYOB):  

A glassware service fee of NT$100 per bottle will apply.

- Reservation Policies -

• Deposit: Dinner requires NT$800/person. Please transfer via the SMS instructions and reply with proof for verification.

• Dietary Needs: Specify allergies/restrictions in the notes when booking. Please note we do not offer Gluten-Free or Vegan menus.

• Grace Period: Tables are held for 15 minutes. Late arrivals past 15 minutes will be canceled, and the deposit is non-refundable.

• Booking Changes: Headcount or dietary adjustments must be made by phone at least 3 days prior to your dining date.

• Group Bookings (6+): For parties of 6 or more, private rooms, or buyouts, please contact us via phone or email for confirmation.

• No Takeout: To ensure food quality and safety, no takeout or leftover packing services are provided.

 Contact Information:

-Minimum Spend-

-Private Dining Rooms-
• Minimum Spend: Please contact us for rates. If the discounted bill falls short, the difference must be paid (includes 10% service charge). 

• Room Deposit: A 50% deposit of the minimum spend must be paid within 3 days of booking, or the reservation will be canceled automatically.

• Cancellation & Refund:3+ days prior: Full refund (takes 8–16 working days).

• Within 3 days: Strictly non-refundable. (Excludes restaurant rest days).

• Adjustments: Any updates (allergies, headcount, etc.) must be phoned in at least 3 working days prior.

- General House Rules -

• Ambiance: No camera flashes or external lighting equipment allowed.

• Outside Food & Takeout: Outside food is prohibited. No takeout or leftover packing services provided.

• Pet Policy: No pets allowed, except for certified guide dogs.

• Punctuality: Tables are held for 15 minutes. No dining time extensions for late arrivals.

• Property Damage: Fees apply for any damage to tableware or equipment due to misuse (e.g., rough clinking or using items as phone stands).

• Refund Process: To request a deposit refund, email your bankbook cover to [email protected]. 

Processing takes 8–16 working days (a NT$10 bank fee applies).

• Force Majeure: The restaurant reserves the right to cancel or modify bookings due to unforeseen emergencies.